DELIVERY INFORMATION

For UK shipping please allow 2-3 working days for delivery, however, we are able to arrange express delivery for an additional fee. Please note express delivery is only guaranteed if you place your order before the cut-off time. Cut-off time is 1pm Monday to Thursday and 11am on Friday. Orders are not being dispatched on Saturdays, Sundays or Bank Holidays. Please always check the eta on the payment page.

We use a local courier company and all bottles are shipped in specially designed packages that cushion each bottle to protect them from damage during shipping. The courier company will require a signature on delivery and all packages containing alcohol will require an adult over 18 to sign for the package. Please ensure that an adult is available to receive the package as the courier company will only make two delivery attempts before returning the package to us. Any packages returned to us due to failure to obtain an adult signature will be subject to an additional charge for re-shipment.

We take great care in checking any product we purchase and ensure that each bottle is pristine and unspoilt prior to shipping. If, however, a bottle should arrive in an imperfect condition, leaking or otherwise damaged we will offer a full refund, however, the cost of shipping is not refundable. All damaged goods must be returned within 30 days.

If your delivery address is outside the UK please be aware that you may be liable and therefore responsible for customs duties and charges in your country.

Please note:

• The information below is only an estimate - all bottles vary in size and weight so the actual shipping cost of your order will depend on your individual basket, but you can see the exact cost of shipping your order by adding the items to your basket, going to the checkout and selecting your destination country.
• International delivery can take anywhere between 1 and 7 working days.
• If the delivery is outside the UK, import fees might apply. The customer is responsible for customs duties and charges.

We endeavour to ensure that all products supplied to customers are of the highest standard and arrive in perfect condition. But we are aware that sometimes things can go awry, and we want you to feel 100% secure in ordering with us and completely satisfied with your order.

You have the right to cancel your order at any time within 14 days with no penalty, providing it is not perishable, personalised, or have been specified as non-returnable at the time of ordering.

If, for any reason, you are unhappy with your order upon receipt, we will offer a full refund or exchange, as long as you inform us of your intent to return the products within 14 days of the date of your order being delivered. Products must be returned in good condition and in original packaging. All refunds will be paid within 14 days of receiving the returned products. However, we will only reimburse return delivery costs if an incorrect item was sent or in the case of a damaged or defective product being received. Please note, the original delivery cost for orders shipped outside of the EU cannot be refunded.

Please be aware that some of our speciality items, such as antique and/or discontinued products, may not necessarily be in perfect condition. Any pictures on The Grapevine website are intended for illustrative purposes and may not be an exact representation of the product itself. Similarly, batch numbers, vintages, and bottling dates may be subject to change. In these cases, we will do our best to inform you prior to shipping. 

If you received a damaged or faulty item you have 30 days to reject the item, which begins from the date of ordering. If the item is a perishable product, this is limited to the best before date, if this is earlier. Please contact us with details of the fault or damage, including pictures if possible, and we will work with you to ensure that the matter is dealt with to your satisfaction.